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For international orders, free returns or exchanges are not applicable. Any return shipping and handling fees will be deducted from your refund, and original shipping fees are nonrefundable. We want your buying experience to be flawless, and our commitment to quality extends to the delivery process.
For Local orders: We offer a hassle-free exchange and return policy to ensure your satisfaction. If you receive a product that doesn't meet your expectations or if there's a defect, please notify us within 3 days of receiving your order. We'll gladly arrange for a replacement or offer a full refund, whichever you prefer. To initiate an exchange or return, simply contact our customer service team at 0310-1111338. Please note that personalized or customized items may have specific return conditions, and we encourage you to review these details on our website.
Please be aware that free shipping locations are subject to the availability list provided by the courier company, ensuring a smooth delivery experience.